Four Seasons Hotel Hangzhou At West Lake, Hangzhou

Celebrating my parents' wedding anniversary, the hotel had a pond in the back and a nice patio area perfect for relaxation and afternoon tea, though the weather could have been better. The room was nice but unmemorable, offering a pleasant space to wander.

I had an amazing time at this hotel. The rooms were nicely furnished with thoughtful touches here and there, just perfect, and close to nature. The service was marvelous, professional, and the staff truly understood customer service. The location was just perfect, close to many attractions in Hangzhou, and the dining experience was a highlight with an exceptional array of food. The facilities were top-notch.

I had an amazing stay at the hotel, with spacious rooms on the first floor facing the lake, offering a serene view of a tree-lined pond. The service was exceptional, with proactive and kind staff providing valuable guidance and thoughtful amenities like baby facilities. The location was ideal near West Lake, and the dining experience was outstanding with a superb breakfast. The facilities were top-notch, making my stay truly memorable.

The hotel felt like a beautiful 19th-century Chinese mansion with enclosed gardens providing incredible views. The rooms were perfectly clean, well-equipped, and comfortable. The service was impressively attentive and friendly. The location was a major plus, situated near various attractions and the stunning West Lake. The dining experience was superb, offering a delightful and peaceful setting with outstanding breakfast options. The facilities were top-notch, including a wonderful pool and health club.

My stay at the hotel was truly remarkable. The rooms were spacious and grand, offering two ways to enjoy nature - from the cushioned outdoor furniture in my private garden with the air-conditioning on. The fusion of new and old concepts in the room made it feel special. The service was top-notch, with attentive and kind staff who even arranged a special celebration package for me. The location felt like a getaway in the heart of downtown Shanghai, easy to explore the city from. The dining experience was among the best in Asia, with peaceful and comfortable settings and a superb breakfast. The facilities were outstanding, enhancing my overall experience.

My stay at the hotel was absolutely amazing! The rooms were very huge and comfortable, although a bit too warm even after adjusting the thermostat. The design was exquisite, with a conservatory facing the terrace and provided great amenities. The service was top-notch, extremely friendly, and always willing to assist. They even went the extra mile to arrange a special celebration package for me with a cake, flowers, fruits, and a bottle of bubbles. The location was superb, situated in a park along a waterway next to West Lake, perfect for exploring the area. The dining experience was among the best in all of Asia, offering a peaceful and comfortable ambiance, an amazing health club, and a superb breakfast. The facilities were exceptional, making my stay even more enjoyable.

I had a delightful stay at this Four Seasons property near West Lake. The rooms were nicely furnished with thoughtful touches, offering a peaceful retreat with easy access to scenic paths around the lake. The service was exceptional, personalized, and truly made our engagement celebration special. The location was stunning, surrounded by lush gardens and close to all the city's attractions. Dining was top-notch, but came at a premium. The facilities were modern and luxurious, enhancing our overall experience.

The hotel overlooks parts of the lake, offering serene views and easy access to nearby paths for lake tours. The rooms are nicely furnished with thoughtful touches, creating a zen feeling, especially with the conservatory facing the terrace. However, the pricing could be more aligned with the value provided.

The hotel staff, notably the concierge team, made me feel like a friend rather than just a customer. The room was large, welcoming, and beautifully decorated with great amenities. The views of the garden were incredible, adding to the warm ambiance of the stay.

My stay at the hotel was truly delightful! The rooms were beautiful and pleasant, featuring a cozy sitting area and a serene pond in the back. I loved the thoughtful touches, although the room was a bit too warm even after adjusting the thermostat. The service was top-notch, especially from the 'concierge' team, who went above and beyond to help me organize outings and visits, making me feel like a friend rather than just a customer. The location couldn't be better, surrounded by a lovely Chinese garden and next to many attractions in Hangzhou. The dining experience was good, although a bit pricey. Overall, a wonderful experience with some minor downsides.