Four Seasons Hotel Hangzhou At West Lake, Hangzhou
About the Hotel
Four Seasons Hotel Hangzhou at West Lake is a serene property located near the historic West Lake, a UNESCO World Heritage site. The hotel embodies a blend of traditional Chinese architecture and modern luxury with its picturesque gardens and lake views. Guests are greeted by an immersive experience that includes private wooden boat rides and the opportunity to explore local cultural treasures. With a focus on relaxation and wellness, the hotel offers various spa treatments and unique culinary experiences.
Location
Situated just steps from the scenic West Lake, the hotel is easily accessible from Hangzhou Xiaoshan International Airport, located 35 km away. A quick 10-minute car ride provides access to the city center and local attractions such as Leifeng Pagoda and the China National Tea Museum. Complimentary bicycles are available for guests to explore the stunning surroundings at their leisure.
Rooms
Each of the 81 rooms and villas features traditional decor and modern amenities, providing guests with a tranquil setting. Cozy furnishings and sweeping views of the hotel gardens enhance the restful atmosphere. Select rooms, like the Panorama Garden-View Room, include large open-air terraces for outdoor relaxation. Exclusive villas offer additional privacy with private gardens, indoor pools, and a dedicated fitness area.
Eat & Drink
Guests can dine at Jin Sha, the award-winning restaurant known for its authentic Jiangzhe cuisine, creatively prepared by Executive Chef Wang Yong. Eleven private dining rooms are available, surrounded by natural light and garden views, perfect for intimate gatherings. An alternative dining experience is provided at West Lake Bistro, which serves homemade Italian dishes and offers stunning views of the landscaped gardens and infinity pond.
Leisure & Business
Spa services include various signature treatments, such as the String Resonance Massage and Dragon-Well Tea therapies, designed for relaxation and rejuvenation. The hotel features five elegant event spaces suitable for meetings and celebrations, accommodating both large groups and intimate gatherings. Guests can engage in leisure activities such as cycling tours, Tai Chi classes, and yoga sessions amid beautifully landscaped gardens.
Select your room type
Price and Room Availability Calendar
Getting around
A list of all available modes of transport
Facilities
General
- Non-smoking rooms
- No parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Locker room
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
- Smoke detectors
- Fire extinguishers
- Key card access
Sports & Fitness
- Fitness centre
- Cycling
Guest Parking
- Electric kettle
Services
- Room service
- Housekeeping
- Car hire
- Laundry
- Dry cleaning
- Tours/Ticket assistance
Dining
- In-room breakfast
- Restaurant
- Poolside snack bar
Business
- Business centre
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Children's menu
- Children's play area
- Game room
Spa & Leisure
- Indoor swimming pool
- Sun loungers
- Sun terrace
- Garden area
- Spa & wellness centre
- Jacuzzi
- Facial
- Treatment room
- Beauty treatment
- Full body massage
- Foot massage
- Pool with view
- Shallow end
Room features
- Free Wi-Fi in rooms
- Air conditioning
- Heating
- Mini-bar
- Soundproofed rooms
- Sitting area
- Dressing area
- Patio
- Terrace
- Tea and coffee facilities
- Dining table
- Ironing facilities
Bathroom
- Separate tub and shower
- Free toiletries
- Bathroom telephone
Self-catering
- Electric kettle
Media
- Flat-screen TV
- Direct dial telephone
- AM/FM alarm clock
Room decor
- Carpeted floor
Location
Reviews and Ratings
I had an amazing stay at this hotel surrounded by nature and a beautiful private garden. The rooms offered the perfect blend of indoor comfort and outdoor views, making it one of the best hotel experiences I've had. The serene setting with a pond and sitting area added to the pleasant ambiance. The hotel's location allowed me to explore both the historical and modern parts of Hangzhou easily.
The hotel had a pond in the back and a nice patio area, ideal for relaxation and afternoon tea, with a variety of choices and decorated with a splash of Chinese flavor. The service was exceptional with a special celebration package arranged, while the location in a park along a waterway next to the West Lake was excellent. The dining experience was amongst the best in Asia, and the facilities were top-notch.
Staying at this hotel was an unforgettable experience! The rooms felt like stepping into a 19th-century Chinese mansion, beautifully clean and with enclosed gardens between them. The air-conditioning/heat ensured my return was always a pleasant one. While the service was top-notch, with the staff checking in on us several times to make sure our tour experiences were going smoothly. Special shoutout to Vicky and Cherry at the Front Desk for their warmth and letting us check in early. The lush surroundings and central location, just a short walk from the West Lake, made exploring a delight. The dining experience was exceptional, with a superb breakfast that ranks amongst the best globally. The facilities were top-notch, creating a peaceful and comfortable atmosphere throughout the stay.
The hotel offers spacious and comfortable rooms with a lovely patio area for relaxation, even though the air can be too dry at times. The service provided by the staff, especially Vicky and Cherry, was exceptional and went above and beyond to make my stay special. The location right on West Lake is perfect for exploring the area, and the dining experience at WL Bistro and Ms was top-notch. While the facilities were well-maintained, the price may be slightly high for some travelers.
The hotel offers spacious rooms with a warm feel and delightful green views, awesome amenities, and a large, welcoming atmosphere. The service is both professional and charming, with proactive staff who cater to every request excellently. The location is right next to the stunning West Lake in magnificent Chinese garden surroundings. The dining experience is amongst the best globally, offering peaceful and comfortable settings. The facilities are top-notch for a luxurious stay.
Celebrating my parents' wedding anniversary, the hotel had a pond in the back and a nice patio area perfect for relaxation and afternoon tea, though the weather could have been better. The room was nice but unmemorable, offering a pleasant space to wander.
I had an amazing time at this hotel. The rooms were nicely furnished with thoughtful touches here and there, just perfect, and close to nature. The service was marvelous, professional, and the staff truly understood customer service. The location was just perfect, close to many attractions in Hangzhou, and the dining experience was a highlight with an exceptional array of food. The facilities were top-notch.
I had an amazing stay at the hotel, with spacious rooms on the first floor facing the lake, offering a serene view of a tree-lined pond. The service was exceptional, with proactive and kind staff providing valuable guidance and thoughtful amenities like baby facilities. The location was ideal near West Lake, and the dining experience was outstanding with a superb breakfast. The facilities were top-notch, making my stay truly memorable.
The hotel felt like a beautiful 19th-century Chinese mansion with enclosed gardens providing incredible views. The rooms were perfectly clean, well-equipped, and comfortable. The service was impressively attentive and friendly. The location was a major plus, situated near various attractions and the stunning West Lake. The dining experience was superb, offering a delightful and peaceful setting with outstanding breakfast options. The facilities were top-notch, including a wonderful pool and health club.
My stay at the hotel was truly remarkable. The rooms were spacious and grand, offering two ways to enjoy nature - from the cushioned outdoor furniture in my private garden with the air-conditioning on. The fusion of new and old concepts in the room made it feel special. The service was top-notch, with attentive and kind staff who even arranged a special celebration package for me. The location felt like a getaway in the heart of downtown Shanghai, easy to explore the city from. The dining experience was among the best in Asia, with peaceful and comfortable settings and a superb breakfast. The facilities were outstanding, enhancing my overall experience.
My stay at the hotel was absolutely amazing! The rooms were very huge and comfortable, although a bit too warm even after adjusting the thermostat. The design was exquisite, with a conservatory facing the terrace and provided great amenities. The service was top-notch, extremely friendly, and always willing to assist. They even went the extra mile to arrange a special celebration package for me with a cake, flowers, fruits, and a bottle of bubbles. The location was superb, situated in a park along a waterway next to West Lake, perfect for exploring the area. The dining experience was among the best in all of Asia, offering a peaceful and comfortable ambiance, an amazing health club, and a superb breakfast. The facilities were exceptional, making my stay even more enjoyable.
I had a delightful stay at this Four Seasons property near West Lake. The rooms were nicely furnished with thoughtful touches, offering a peaceful retreat with easy access to scenic paths around the lake. The service was exceptional, personalized, and truly made our engagement celebration special. The location was stunning, surrounded by lush gardens and close to all the city's attractions. Dining was top-notch, but came at a premium. The facilities were modern and luxurious, enhancing our overall experience.
The hotel overlooks parts of the lake, offering serene views and easy access to nearby paths for lake tours. The rooms are nicely furnished with thoughtful touches, creating a zen feeling, especially with the conservatory facing the terrace. However, the pricing could be more aligned with the value provided.
The hotel staff, notably the concierge team, made me feel like a friend rather than just a customer. The room was large, welcoming, and beautifully decorated with great amenities. The views of the garden were incredible, adding to the warm ambiance of the stay.
My stay at the hotel was truly delightful! The rooms were beautiful and pleasant, featuring a cozy sitting area and a serene pond in the back. I loved the thoughtful touches, although the room was a bit too warm even after adjusting the thermostat. The service was top-notch, especially from the 'concierge' team, who went above and beyond to help me organize outings and visits, making me feel like a friend rather than just a customer. The location couldn't be better, surrounded by a lovely Chinese garden and next to many attractions in Hangzhou. The dining experience was good, although a bit pricey. Overall, a wonderful experience with some minor downsides.
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